Job Title: Property and Compliance Manager
Job Location: 119 E. 25th Street Baltimore, Maryland 21218
Department: Admin Program Reports to Executive Director
Revision Date: November 21, 2016 Exemption Status: Exempt
Position Overview: The Property and Compliance Manager performs and/or oversees all occupancy, compliance and maintenance activities for agency owned buildings and scattered site rental properties. This includes using existing systems to analyze and report on repairs and maintenance issues and their impact on budgets and long term asset management. The Property and Compliance Manager also works as a team with on-site case management staff to ensure properties meet agency and other compliance standards, and that resident receivables are collected.
Compliance Complete all leasing and certification paperwork for new residents; maintain resident files in compliance with LIHTC, HOME and HUD rules Pass annual management and occupancy reviews and physical inspection Accurately complete Move In, Annual and Interim Re-certifications for all residents Supervise the Senior Maintenance Technician to assure work orders, turnovers, pre-inspections and inspections are completed timely and accurately Inspect units for turnover with the Senior Maintenance Technician and work with landlords and Senior Maintenance Technician to insure that units are inspection ready and pass inspection. Accompany housing agency inspectors at scheduled inspections and management reviews Complete and submit various regulatory agency and occupant based lender reporting when due (monthly, quarterly and annual)
Property Management Take appropriate action for collections of resident past due amounts; develop plan with case manager and/or accountant when necessary. Generate work orders when necessary; review work orders completed by staff and monitor tracking system for work done by maintenance staff and vendors Schedule all monthly, quarterly and annual Health and Safety Inspections Oversee Case Manager periodic inspections; follow up with landlords or work orders as necessary Manage and monitor all vendor contracts, including open bidding processes and renewals Meet all building licensing requirements and complete any registration paperwork Maintain the emergency binder
Maintain a housing dashboard for the Board of the Directors Create and maintain relationships with existing and new external Landlords for Scattered Sites residents Must have own transportation in order to travel between the locations and the ability to respond to emergencies during non-office hours.
Management and Budgeting: Create property budgets in conjunction with accounting for Board approval Manage property the property expenditures and reviews monthly reporting to insure spending remains within budgeted parameters Work with accounting to review and approve all property and rent related expenditures and income Maintain communication and coordination with accounting and case managers. Manage and monitor work order system including both repairs and preventative maintenance. Complete move-out accounting upon turnover and manage turnover process to insure maximum rent recovery and minimal vacancy.
Physical Demands: Climbing stairs and bending
Expected Competencies Communication Clearly presents ideas and information; facilitates two-way communication; modifies communication style according to audience; shares ideas and best practices both oral and in written communication. Business Conduct Communicates honestly and cooperatively with others inside and outside the organization; demonstrates integrity, ethics and respect for others; listens to and takes action to implement ideas; delivers on commitments, admits mistakes and seeks to cooperate with and support the contributions of others; works to achieve and exceed organizational goals and expectations. Results Orientation Sets challenging goals for self and others; commits to meet standards of excellence; takes personal accountability for organizing and delivering highquality results; takes on additional responsibilities; persists in the face of obstacles. Delegates effectively; recognizes and rewards Associates who exceed expectations; motivates Associates to achieve expectations and holds others accountable. Initiates necessary projects and assumes ownership of such. Teamwork and Building Relationships Builds trust and collaborates with others to achieve results; partners with case managers and other leaders to assist residents with housing stability, helps and shares resources; collaboratively strives for the constructive resolution of issues and barriers that impede cooperation. Low Income Housing Expertise Demonstrates specific knowledge regarding the compliance requirements for leasing and tenant qualifications of the various affordable housing programs and the layering/interactions between such, including but not limited to LIHTC,
HOME, HUD programs under the Housing Assistance Programs and the Continuum of Care Programs.
Certified Occupancy Specialist (COS) and Certified Credit Compliance Professional (C3P) for Low Income Housing Tax Credit, or Housing Credit Certified Professional (HCCP) certifications are highly preferred.
Judgment and Decision Making Identifies problems and seeks input and data to understand issues and determine directions/priorities; makes timely decisions and takes action to confirm or share accountability for results; demonstrates ability to think critically and exercise accurate judgment; displays confidence when decisions are challenged and advocates for decisions he/she has endorsed.
Note: The description is not meant to be all- inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the organization.